FAQ

You need to register on the ICE Markets website and go through the verification process. After that, you will be able to access all the features of your Personal Area. You’ve become an ICE Markets client.

You should contact us through our online chat or write us at [email protected]. Make sure you indicate the phone number where you are expecting the SMS code. You can also contact us by phone: +7-804-333-78-45; +7-499-348-97-89 – or by Skype: [email protected].

You don’t need to, except for the case where you have such a code and you want to link an agent to yourself.

Ice Markets Limited does not provide services to residents of the United States of America, as well as residents of countries that are included in FATF’s black list.

This is a documented confirmation of the information you provided in questionnaires during registration.

The company uses only those data that were specified in the registration form and have been verified for information transmission.

The verification process requires two documents:

1. The first document is a scan copy of your passport. You need to provide scans of the following pages: double page indicating your photo and name (1st file); double page indicating your registration address (2nd file).
   Note. For the first document, you can present a scan of your ID card (a copy from both sides) if it is available.
2. The second document is a document confirming your registration address. It can be a scan of one of the following documents (file 3):
   • Utility bills issued in your name;
   • Utility bills not issued in your name. But in this case, you need to additionally send a confirmation of the fact of your relationship with the person indicated in the bill (birth certificate, passport spread with a marriage mark, etc.).
     Note. Instead of utility bills, you can provide:
   • Reference letter from a housing service (housing and public service, housing maintenance service, etc.) confirming the identity of persons registered in the apartment;
   • House rental agreement;
   • An extract with a stamp from the bank indicating the details of your passport and address of your residence permit;
   • Subscriber’s contract for mobile communication or a mobile communication account, indicating the address;
   • Vehicle technical passport, if the car is yours.

If both addresses are different, you need to confirm only one of them.

The list of documents was compiled and approved in accordance with the Customer Agreement and the “Know Your Customer” (KYC) policy.

Up to 3 days provided all the documents in the list are submitted.

If you don’t have scanned documents, you can use photocopies of these documents. The documents should be readable.

ICE Markets uses the latest developments in the field of information security to protect stored personal data. Access to any personal data within the company is restricted to a limited number of persons to prevent information leakage or unauthorized use.

According to the Non-disclosure Agreement, ICE Markets does not sell, divulge, transfer the right to use, does not transfer personal information of clients to third parties for temporary or permanent use.

Yes, you can use watermarks if they don’t make it difficult to view the contents of the document.

If you don’t receive the SMS code by phone, you should contact our Technical Support Service via our online chat or you can call the phone number listed in the “Contact Us” section and indicate your phone number, where you are expecting the SMS code.

• Bank transfer (SWIFT): 3-7 business days;
• Credit/debit cards through DIXIPAY system (you can withdraw an amount that is not more than the amount deposited), VISA and Mastercard (via Skrill) – instantly;
• Electronic payment systems: Skrill, NETELLER – instantly;
• Two-stage deposit: SWIFT (via Skrill): 3-7 business days.

• Bank transfer (SWIFT): 5-7 business days;
• Credit/debit cards through DIXIPAY system (you can withdraw an amount that is not more than the amount deposited) – up to 5 business days;
• Electronic payment systems: Skrill, NETELLER, – up to 3 business days.

• Bank transfer (SWIFT): deposit – 0%, withdrawal – 0%.
• Deposit with VISA/MasterCard card: deposit – 3%, withdrawal – 0%.
• Skrill: deposit – 3%, withdrawal – 1%.
• WebMoney: deposit – 1.8%, withdrawal – 1.8%.
• NETELLER: deposit – 2.5%, withdrawal – 1%.

For more information, please click on the links:
https://ice-markets.com/promotions#compensation;
https://ice-markets.com/payments.

Beneficiary's Name: Ice-FX Markets Limited.
Beneficiary's Address: U0064, 3rd Floor, Jalan OKK Awang Besar, 87000 Labuan FT, Malaysia
Beneficiary's Bank SWIFT: SBZAZAJJ.
Beneficiary's Bank Name: Standard Bank of South Africa Ltd.
Beneficiary's Bank Address: 88 Commissioner Street, Johannesburg, 2001, South Africa.
Beneficiary's Bank Account: 090 790 260.

Yes, you can get this document by contacting us via online chat.

For the relevant information about the amount to be compensated for SWIFT transfer on our website, please check the link. In order to be refunded the SWIFT transfer commission, you need to provide a copy of the payment document by contacting us through our online chat or sending the document to us by e-mail: [email protected].

The commission is refunded automatically when the client’s funds are credited to his account. The amount to be compensated is credited to the client’s personal account in his/her Personal Area.

To top up your Personal account via WebMoney you need to perform the following actions:

1. Click the "Deposit/Withdrawal" button in the "Account and Transactions" section of your personal cabinet.
2. On the next page in the section "Electronic payment systems" select WebMoney and press the button "Add".
3. In the appeared pop-up window specify the deposit amount taking into account the charged commission fee and press the "Next" button.
4. Confirm the operation by pressing the "Proceed to payment" button.
5. On the page "Interkassa" choose WebMoney.
6. On the next page press "Pay".
7. Fill in the necessary fields, specifying your login and password from your registered WebMoney account. Enter the verification code from the picture and click "Proceed to payment". The wallet number should start with a capital letter.

Please note that this method of withdrawal is possible only if the funds were deposited via WebMoney. This method allows you to withdraw both the deposit amount and accrued profit.

To do this, click on the "Deposit/Withdrawal" button on your Personal Account page in the "Account and Transactions" section and perform the following actions:

1. Click on the " Withdraw" button next to the WebMoney payments method in the "Available payment forms" section.
2. In the pop-up window specify the withdrawal amount (minimum $10) and your WebMoney wallet number, press the "Next" button. P. S. The wallet number has to start with a capital letter.
3. Enter the SMS code from the message received on the registered mobile number and press "Next".
4. The application will be processed within three working days.

ICE Markets has the following client statuses:

1. Based on the total amount of funds in all accounts:
   • From $5,000, the client is assigned a personal manager;
   • From $100,000, the client is made a VIP client;
   • From $250,000, the client is made an Elite client;
2. Based on how long the client has stayed with ICE Markets:
   • From 2 years, the client receives Loyal status;
   • From 5 years, the client receives Loyal+ status.

The client can have privileged statuses from both groups at the same time. In this case, he gets the privileges of a status that provides big benefits.

A personal manager is an ICE Markets member who acts as a consultant for any issues arising from any of ICE Markets clients.

The personal manager provides assistance in such areas as:

• Deposit and withdrawal of funds;
• Trade and investment;
• ICE Markets products;
• Functionality of the website and Personal Area;
• Agency activity;
• Privileged statuses.

If your deposit exceeds $5,000 and your personal manager does not contact you within a week after that, please report this to our Technical Support Service. We will immediately assign a personal manager to you.

A client can become a Loyal client if he/she has been with ICE Markets as a client for up to 2 years.

A client can become a Loyal+ client if he/she has been with ICE Markets as a client for up to 5 years.

VIP status gives a client such benefits as:

Elite status gives an ICE Markets client such benefits as:

Loyal status gives an ICE Markets client such benefits as:

Loyal+ status gives an ICE Markets client such benefits as:

Privileged clients of ICE Markets receive additional interest on the average deposit ranging from 4 to 6% depending on the client's status.
The deposit bonus is a refund of part of the commission paid (Rebate). It is calculated once a year on 01.01.
All calculations are reset on payment.
Iteration of the calculation takes place once a week.
Two parameters are being calculated:

• Rebate amount: 20% of commission for VIP and 20% of commission for Elite
• Payout limit: 4% / 6% of the average weekly value of the client's funds in the Company. This amount includes all funds on all accounts of the client. Weeks with zero balance are taken into account.

The deposit bonus is equal to the lowest of the received values.
The approximate deposit bonus in the personal cabinet of VIP clients is the current value (at the end of last week) and it can both decrease as well as increase.

Example:
The client has traded $200 worth of commissions for 5 weeks in favor of the Company.
Deposit by weeks: $1,000, $1,200, $1,000, $1,500, $0 (withdrew funds).
The client has VIP status.
The Rebate amount = 200 * 20% = $40.
Payout limit = ((1 000 + 1 200 + 1 000 + 1 500 + 0) / 5) * 4% = 940 * 4% = $37.6.
The deposit bonus will be $37.6 (lower value).
The client has Elite status.
The amount of Rebate = 200 * 30% = $60
Payout limit = ((1 000 + 1 200 + 1 000 + 1 500 + 0) / 5) * 6% = 940 * 6% = $56.4.
The deposit bonus will be $56.4 (lower value).

For privileged ICE Markets clients, there are preferential investment offers for the majority of A-rated portfolio managed accounts.Managers’ performance fee paid from profit is reduced by 10% to 20% depending on the client’s status.

A Premium client is a client whose total balance of all accounts in the Company exceeds $50,000. To get the status it is necessary to send an application in any form to the address [email protected] or to the Technical Support Service.
The terms and conditions of receiving the status may be changed taking into account the promotions held in the Company from time to time. The most up-to-date information can be found in the "Promos" section.

Clients receive the status of Loyal Junior if 1 year has passed from the moment of the first deposit of his personal (not bonus) funds into his Personal Account and the average amount of funds on his account during this period was equal to $5,000 (in investment + in trading and/or Managed account).

The Premium status offers the Company's client advantages such as

• Availability of a personal manager to deal with any issues that arise;
• Replaceability of deposit and withdrawal methods;
• Ability to withdraw funds from your account with the Company by any available means regardless of the method of deposit used;
• Free VPS (possibility to get VPS free of charge in the European data center Hetzner (Germany);
• Accumulated interest on deposit (accrual up to 2% per annum on the average sum of deposits with the Company during this period);
• Compensation of commission fees for depositing funds;
• Full compensation of expenses for depositing funds by ICE Markets;
• Reimbursement in the form of a deposit bonus for a portion of the commission paid (Rebate). It is calculated once a year on January 1.

• Check the details you entered to ensure that they are correct;
• Clear your cookie and cache files in your browser;
• Use a different browser.

If the above actions did not help, you should contact ICE Markets Technical Support Service or contact us via online chat.

Yes, you can, but only if you are a verified user. For this purpose, you need to log in to your Personal Area and select the section “Profile”, where you can change your username and password.

Unfortunately, you can’t manually delete your Personal Area. But it will be deleted automatically in a year, if you don’t use it within this period.

To restore your email address, please, contact the Technical Support Service specifying your full name and phone number.

In these cases, it is possible to set new passwords in the Personal Area.

To change the passwords, you need to access the "Data and management of TA" section and click on the "blue circle" icon next to the password you want to change. In the popup window you should enter a new password, confirm it, and then press the "Set" button. The password will be changed instantly. After changing the password it is necessary to re-login to the MT4 platform (reconnect to the trading account using the new password).

As our Company provides customers with prices aggregated from several counterparties, spread expansion is directly dependent on them.

The Company's counterparties (liquidity providers) may widen the spread in the following cases:

• Important news releases (the spread is affected by high volatility and the availability of large volumes in the market);
• Market opening/closing;
• holidays (Catholic Easter, etc.).

Yes.

Yes, a trader can use this technique on our site. Since we don’t impose any restrictions on trading styles, liquidity providers cover 100% of trades.

Swap value depends on the trading instrument. Swap values can be found by clicking on the link. Please note that when you transfer trades from Wednesday to Thursday, triple swap is charged.

The execution speed is approximately 300 ms.

The quotes digits for currency pairs are 5 characters, except for pairs where there is yen (in these currency pairs, the word length is 3 characters). For metals, gold is 2 characters, silver is 3 characters.

You can get acquainted with this information in the MT 4 terminal or on our website in the document “Contracts Specification” in the section «Trading terms & conditions».

ICE Markets uses a markup. The markup is individual for each financial instrument. In addition, managed accounts have a larger markup than for self-trading accounts.

The leverage provided depends on the following conditions:

• account type (trading or managed);
• financial instrument (currency pair);
• deposit amount;
• rating conditions (for managed accounts included in the rating).

No, our Company does not use fixed spreads. The spreads are dependent on the liquidity providers.

You can see the current spreads or the average values for a given period on our website.

Yes, a trader can get a Margin Call if there is no free margin.

A position on a real account remains saved on the trading platform until the position is closed manually or until Take Profit, Stop Loss, Stop Out is triggered.

The company operates on the NDD model (synonymous with A-book), and therefore, there are no restrictions on trading during the release of news.

Limitations on order execution are imposed only during the daily rollover from 00:00 to 00:05 EET and before the market closes on Friday at 23:50 EET.

Additional conditions and/or possible restrictions on trading during the release of the news, if any, will be announced in advance on the Company's website and via the Company's newsletter(s).

On trading accounts (TA), Buy/Sell by Market, Stop Loss, Buy/Sell Stop orders are executed at market prices.

This means that the deal can be opened with slippage both for the better and for the worse, but always in its entirety.
Buy/Sell Limit and Take Profit orders can be executed partially, but always at the declared or better price.

On Managed Accounts (MA) all orders are executed at market prices. Limit order on a Managed Account is a market-order activator, because only for stop and market orders 100 % execution of the ordered volume is guaranteed, which is connected with the system of multiplication and copying of transactions in our Company.

Stop Out - Forced closure of client's positions at current market prices. This happens when the ratio of funds to margin becomes equal to the value of the Stop Out level set by the Company.

Example 1.
Balance $2,250; funds (equity) $2,282.71; margin $309.81. The level is calculated based on the equity and margin values and is calculated as a percentage.
Level = (funds / margin) * 100% = ($2,282.71 /$309.81)*100 = 736.81%
Margin is the amount on the account, which is blocked when any position (trade) is opened. It acts as a kind of collateral for the transaction(s).

It is calculated according to the following formula:
Margin = (opening volume of the transaction * 100 000 base currency * Opening price) / leverage
Note: The opening price is used in the calculations if the deposit currency does not coincide with the base currency in the currency pair.

Example 2.
Deposit currency USD; leverage 1:100; trade volume 0.5 lots; GBP/USD: GBP/USD currency rate (bid 1.38700/ask 1.38730).
Buy (ask):
Margin = (0.5 * 100 000 * 1.38730) / 100 = $693.65
Sell (bid):
Margin = (0.5 * 100 000 * 1.38700) / 100 = $693.5

Example 3.
Deposit currency USD; leverage 1:100; volume 0.3 lots; USD/CHF: USD/CHF rate (bid 0.93880/ask 0.93890). The opening price will not be used in the calculations, as the deposit currency coincides with the base currency of the currency pair.
Buy (buy, ask):
Margin = 0.3 * 100 000 / 100 = $300
Sell, bid:
Margin = 0.3 * 100 000 / 100 = $300

1 pip is the smallest change in the currency quotation, no matter which way the change takes place, up or down.

Example: EUR/USD changed from 1.23420 to 1.23425, i.e. by 5 pips in the fifth sign. The pip is equal to 0.00001 for the main pairs in the 5-digit quotations. For pairs where one of the currencies is the Japanese yen, it is 0.001 (3-digit quotation).

The value of 1 pip = lot * contract size * minimum change in quotation * price of the quoted currency relative to the deposit currency.

Note: If the quoted currency does not match the deposit currency, the value of one pip is not constant and is dependent on the price between the quoted currency and the deposit currency.

Moreover, for currency pairs similar to "quoted currency / deposit currency" it is necessary to multiply by the price, and for currency pairs "deposit currency / quoted currency" – to divide by the price.

Example 1. Currency of deposit USD. Trader opens a position on the pair EUR/USD, the opening price is 1,22900, therefore, the cost of one point will be:
for 0.10 lots = 0.10 * 100 000 * 0.00001 = $0.10;
for 0.01 lots = 0.01 * 100 000 * 0.00001 = $0.01.

Example 2. Deposit currency EUR. The trader opens a position on the pair EUR/USD, the opening price is 1,22900, therefore, the cost of one point will be:
for 0.10 lots = 0.10 * 100 000 * 0.00001 = $0.10 / 1.22900 = €0.0814;
for 0.01 lot = 0.01 * 100 000 * 0.00001 = $0.01 / 1.22900 = €0.0081.

Example 3. Deposit currency USD. The trader opens a position on the pair EUR/GBP, the opening price 0,8675, the rate of GBP/USD – 1,21420, therefore, the cost of one point will be:
for 0.10 lots = 0.10 * 100 000 * 0.00001 = £0.10 * 1.21420 = $0.12142;
for 0.01 lot = 0.01 * 100 000 * 0.00001 = £0.01 GBP * 1.21420 = $0.012142.

The calculation is identical to the calculation for a five-digit quotation, with only the value of the minimum quotation changing from 0.00001 to 0.0001.

Example: Deposit currency USD. Trader opens a position on the pair EUR/USD, the opening price is 1,2290, therefore, the cost of 1 point will be:
for 0.10 lot = 0.10 * 100 000 * 0.0001 = $1.00;
for 0.01 lot = 0.01 * 100 000 * 0.0001 = $0.10.

Commission (in USD) = contract size * base currency price relative to the deposit currency * commission * 2

Known variables:

• Commission for Trading Account (TA) is 0.0025% per 1 lot per side;
• Commission for Managed Account (MA) is 0.004% per 1 lot per one side.

Important: The commission for an open trade is deducted from both sides at opening.

You can see the commission amount on the website in the section "Trading conditions".

Let's consider an example.

Example 1:
A trader has two accounts in USD – Trading and Managed. On each account, he opens a USD/JPY trade at a price of 105.255 in the amount of 2.5 lots.
Commission for the TA will be calculated in the following way:
Commission = 2.5 * 100 000 * 1 * 0.0025% * 2 = $12.5
The commission for the MA will be calculated in the following way:
Commission = 2.5 * 100 000 * 1 * 0.004% * 2 = $20

Example 2:
A trader has two accounts in USD – Trading and Managed. On each account, he opens a EUR/USD trade at a price of 1.22760 in the amount of 2.5 lots.
Commission for the TA will be calculated in the following way:
Commission = 2.5 *100 000 * 1.22760 * 0.0025% * 2 = $15.345
The commission for the MA will be calculated in the following way:
Commission = 2.5 * 100 000 *1.22760 * 0.004% * 2 = $24.552

Margin is the amount of money on the account, which is blocked at the opening of any position (trade order). It acts as a kind of collateral for the transaction(s).

It is calculated according to the following formula:
Margin = (opening volume of the transaction * 100 000 base currency * Opening price) / leverage
Note: The opening price is used for calculations if the deposit currency does not match the base currency in the currency pair.

Let's look at examples:

Example 1.
Deposit currency USD; leverage 1:100; trade volume 0.5 lots; GBP/USD: GBP/USD (bid1.38700/ask 1.38730).
Buy (ask):
Margin = (0.5 * 100 000 * 1.38730) / 100 = $693.65
Sell (bid):
Margin = (0.5 * 100 000 * 1.38700) / 100 = $693.5

Example 2.
Deposit currency USD; leverage 1:100; volume 0.3 lots; USD/CHF: USD/CHF exchange rate (bid 0.93880/ask 0.93890). The opening price will not be used in the calculations, as the deposit currency matches with the base currency of the currency pair.
Buy (ask):
Margin = 0.3 * 100 000 / 100 = $300
Sell (bid):
Margin = 0.3 * 100 000 / 100 = $300

For the PC, the trading platform can be downloaded following way: in the top menu, select “Trading – MT4” and click the “Download” button.

MT4 trading platform for Android and iOS can be downloaded by clicking on the following links:
https://ice-markets.com/trading/platforms#mobile_android;
https://ice-markets.com/trading/platforms#mobile_ios.

The user manual can be also downloaded there.

You can change the trading password and the investor's password on the Demo account created through the MT4 terminal or your personal cabinet (in some cases – only through MT4).

To do this via the MT4 terminal, you need to launch MT4 and select the necessary demo account in the navigation window and right–click on it. Choose "Change password" in the appeared window. Then the "Change password" window will open, where you need to specify the trading password, tick the "Change investor's password" box, enter the new investor's password and confirm it.

Yes, you can connect to an ICE Markets trading account through the MT 4 terminal of another broker. For this, perform the following in the terminal:

1. Click “File -> Connect to trading account”.
2. Enter your username, password, IP address of our server (104.128.63.39:443) and click “Login”.

On real accounts (trading and managed), created on the servers of ICE Markets, there is no function of changing the password in the MT4 terminal (this applies to the trading password and the password of the investor). This functionality is provided in the Personal Cabinet, in the section "Data and management of MA". It is necessary to choose the appropriate account and change the password to a new one in the appeared window.

In ICE Markets, all orders are executed using the Market method, that is, at a price, which is the current one at the moment in the market.

An order can’t be executed instantly because it takes time to be opened by a counterparty. In this regard, at the moment of a sharp change in quotes, an order may slip, i.e., executed at a price different from the requested one.

On ICE Markets demo accounts, orders are executed using the Instant method. Demo accounts receive quotes from the same liquidity aggregator as real ones. However, transactions are not sent to the counterparty. Therefore, it is practically impossible for orders to slip on demo accounts.

For more information, please visit.

Balance is the amount on your account recorded taking into account all completed trades and transactions (trading, depositing, withdrawing of funds from the account).

In contrast, equity is the amount on the account, taking into account current open trades.

Margin is the amount on your account, which is blocked when you open any position (trade). It is like a kind of collateral for transaction.

Leverage is the ratio of the amount of the base currency of a contract to the equity required to open a pledge position (see the term “Margin”). For example, a 1:100 leverage means that an EUR/USD contract of 1 lot (€100,000) requires 100,000/100 = €1,000 of collateral (provided that the deposit is in EUR).

If the deposit is in USD, that is, the base currency of the pair differs from the deposit currency, then the base currency must be converted into the deposit currency at the rate in existence at the time of opening the trade. That is, if the deposit is in USD, and the margin is in EUR, then €1,000 * exchange rate (at the time the trade was opened) = margin in USD (in the deposit currency).

It is necessary to access the "Account History" tab, press the right mouse button and choose an interval of your choice in the appeared menu.

You have to proceed to the "Account History" tab, right–click on it, choose the "Last month" menu or the necessary time interval in the appeared menu.

Right–click and choose "Save as report" or "Save as detailed report" in the appeared menu.

• Select the "Tools" menu, "History Center" tab (click F2)
• Select the instrument and the timeframe of interest in the open window
• Click "Download".
• After the download is finished, go to the menu "File – Open Data Folder".
• In the window that opens, select the history/downloads folder
• Access the folder with the requested instrument

If you are installing a third-party indicator, the following steps should be followed:

• Click on "File – Open Data Folder" in MT4
• In the opened window we enter the MQL4 – Indicators folder and place the indicator you use there
• In the "Navigator" window of MT4, you should press the right button in the "Indicator" group and then press the "Update" button
• Find the indicator in the list and double–click the left mouse button or "drag" the indicator to the chart.

When you right–click on the opened order, the "Trailing Stop" function will appear, using this function requires you to select the required size in points.

If you are installing a third–party Expert Advisor, you need to perform the following steps:

• Click on the "File – Open Data Folder" in MT4
• In the opened window proceed to the MQL4 – Experts folder and place the Expert Advisor you use there
• In the "Navigator" pane in MT4, right–click on the "Advisors" group and press "Update".
• Find the Expert Advisor in the list and start it by double–clicking the left mouse button or "drag" it to the chart and set the required parameters.
• Press the "AutoTrading" button and check the icon of the Expert Advisor: if it lights up with a green icon – the Expert Advisor works, if not – check the configurable parameters

It is necessary to make sure that the value of Stop Loss/Take Profit is set correctly, as well as to make sure that the set values correspond to the order type (sell/buy).

This means that a large number of requests is received by the server or there is poor communication with the trade server.

In the MT4 terminal you should click on the connection strip in the lower right corner and select the command "Rescan servers", and then relaunch MT4.

It is necessary to verify the password used to connect to the trading account in MT4. If the account is accessed using the investor's password, the "New Order" button is inactive. For this button to become active, you need to log in to the account in MT4 using the trading password.

In MT4, click on the connection strip in the lower right corner and select the "Rescan servers" command, and then relaunch MT4.

Right–click on the Market Watch window and select "Show All" from the context menu.

You do not have enough money to open the requested volume or you are using very low leverage.

You can change the leverage in your Personal Area in the section "Data and management of MA" or add the necessary amount of money to your account.

Make sure that the password is entered correctly, the keyboard layout is correct as well as Caps Lock is not active.

Additionally, check the server address – you may have made a mistake.

Check whether the "Enable news" option is checked in the Tools – Options – Server section.

There may be differences between the funds in MT4 and in the Personal Area. This is due to the fact that in MT4 you see funds in real time, and in the personal cabinet, funds are updated at preset intervals (i.e. with a slight delay).

Close the chart (Ctrl+F4) waiting to be updated and open a new one. To do this, right–click on the currency pair and select the "Chart Window" command in the context menu.

If the connection is continually interrupted, you need to perform the following actions: click on the connection strip in the lower right corner and select the "Rescan servers" command, and then relaunch MT4.

In the lower right corner of MT4 – the traffic volume is displayed. Example: 75638/7 Kb. Numbers before the "/" symbol indicate incoming traffic, numbers after "/" indicate outgoing traffic.

MT4 displays Eastern European Time (EET), which represents the UTC+3 time zone.

To solve this problem, we recommend doing the following:

1. Check that the password is entered correctly, the keyboard layout is correct and that Caps Lock is not active.
2. Check if there is an active Internet connection on the device.
3. Check the antivirus/firewall settings to see if it is blocking the connection. Add MT4 to the exceptions list.
4. Specify in the connection settings the correct server. The ICE–FX server IP address: 104.128.63.39:443

If the issue still persists, please get in touch with the Technical Support team.

While logged in, using the trading password you can perform any trading operations with the account.

While logged in, using the investor's password, you can only do the following:

• Monitor open orders;
• Monitor the pending orders set;
• Monitor the trading history.

In order to see the ask price on the chart in MT4, you should right–click on the chart of the instrument, select the "Properties" field or press the F8 key.

Choose "Show Ask line" in the appeared window

You will see a line indicating the Ask price on the chart.

In order to create a trading account, you should do the following:

• Complete the Company's registration process;
• Replenish your Personal Account with the amount necessary for your trading strategy. The minimum amount for opening a trading account is $100;
• Proceed to the "Trading accounts" section in your Personal Area and click the "Open a new account" button;
• Choose an account type in the opened window and fill in all the necessary fields.

ICE Markets has developed a risk management system, which you can use in your trading strategy to limit loss on your account.

You can set the following risk management parameters:

• Maximum loss for the week, %;
• Maximum loss for the day, %;
• Maximum drawdown, %;
• Minimum balance, USD;
• Leverage.

For more detailed information on risk management, check the following links:
https://ice-markets.com/ru/trading/risk-management#tab-functional;

This is not compulsory. However, ICE Markets strongly recommends setting these parameters to prevent large losses in your trading account.

All risk management indicators are calculated by equity.

1:300.

Yes, you can order for demonstration of the transaction at the back office for trading accounts. To do this, you will need to provide your registered email address and the order number.

If you need detailed information on spreads on trading accounts, please contact our technical support and we will be able to provide spreads for individual currency pairs for a specific period of time.

ICE Markets enables you to adjust execution of orders on trading accounts.

Entering the sizes of slippage in the comments to orders

With the option enabled, the slippage size is entered in the comments to an order.

Market orders: slippage is the difference between the price when an order is received in the server and the price when the order is actually executed.

Pending orders: slippage is the difference between the price set in the order and the actual execution price.

It is not recommended to use this option if you are using expert advisors because some expert advisors make use of comments to orders.

Symbol	Price	S / L	T / P	Price	Commision	Swap	Profit	Comment
eurusd	1.12179	0.00000	0.00000	1.12176	-0.07	0.00	-0.03	[0]
eurusd	1.12172	0.00000	0.00000	1.12186	-0.07	0.00	-0.14	[+5]

Partial execution of limit orders

With this option enabled, limit orders will be executed using the Good-Till-Canceled (GTC) algorithm.

An order will be executed at the price specified in it and in the volume available on the market at that moment (that is, in part or in full).

For partial order execution, a GTC-order will remain on the market until it is fully executed at the set price (until liquidity at the set price appears in the market) or until the trader cancels it.

With the option disabled, limit orders will be executed using the Fill-Or-Kill (FOK). algorithm. An order can be executed only in full. Therefore, if there is insufficient liquidity in the market, the order will wait for re-activation.

The setting is applied for Take Profit, Sell Limit and Buy Limit orders.

Market execution of limit orders

With the option enabled, limit orders will be executed as market orders.

If an order is activated, it will be executed in full at current market prices.

Cancellation of related orders in the case of a gap

With the option enabled, a pending order will be cancelled in the event that its activation and closing prices for Stop Loss / Take Profit have fallen into a gap (activated on one tick).

Cancellation of stop orders at a gap of more than N points

With the option enabled, a stop order will be cancelled if the difference between the price set in the order and the first quote activating the order after the gap is greater than or equal to the value set by the trader (N points).

This option applies to Buy Stop and Sell Stop orders. It doesn't apply to Stop Loss orders.

Execution of market and stop orders as limit orders with a slippage restriction of at most N points

With the option enabled, market and stop orders will be executed as limit orders, with a price adjusted to the amount of allowable slippage (N points) set by the trader.

• For a stop order, adjustment will be made for the worse (relative to the declared order price);
• For a market order, adjustment will be made for the worse (compared to the price that was existing at the time instruction was received in the server to open a market order).

This configuration is relevant for Market Order, Sell Stop and Buy Stop orders. It is not relevant for Stop Loss, Take Profit, Sell Limit, Buy Limit and Stop Out.

Activation of stop orders at opposite price

With the option enabled, stop orders will be executed according to the following algorithm:

• Buy Stop is sent for execution when the Bid price crosses the order price;
• Sell Stop is sent for execution when the Ask price crosses the order price;
• Stop Loss is activated when the Ask (for Buy) / Bid (for Sell) price crosses the Stop Loss level.

This configuration is relevant for Market Order, Sell Stop and Buy Stop orders. It is not relevant for Stop Loss, Take Profit, Sell Limit, Buy Limit and Stop Out

To change the passwords, you need to access the "Data and management of TA" or the “Trading accounts” section and click on the "blue circle" icon next to the password you want to change. In the popup window, you should enter a new password, confirm it, and then press the "Set" button. The password will be changed instantly.

After changing the password, it is necessary to reconnect to the trading account in MT4 and enter the new password.

You can create a demo account via MT4. To do this, you need to do the following:

1. Download the trading platform (see the paragraph “Where can I download the MT4 trading terminal?”).
2. In the trading platform, click “File → Open Account”.
3. In the list, choose the server “IceFX–Server” or enter the IP address of our server (104.128.63.39:443) and click the “Next” button.
4. Select the option “New Demo Account” and click “Next”.
5. Fill in the required fields, tick the “I agree to receive news by email” field and click “Next”.
6. Your account information will appear. Save the necessary information and click “Ready”.

You can also create a Demo Account in your Personal Area by doing the following:

1. Log in to your personal area in the "Trading accounts" section and press the "Open new account" button.
2. Select “Demo” as the account type, fill in all fields below and click "Create account".

After performing the actions described above, a Demo account will be created and displayed in the "Demo accounts" section of the "Trading accounts" tab.

MarkUp accounts are accounts with increased commissions. The possibility of opening such accounts is created for clients who have a partner (agent), who provides exclusive support for their referrals or provides them with additional services, for example, conducts personal training sessions, provides expert advisors, etc.

By creating a MarkUp–account, the referred client at will increases the amount of commission charged for opening/closing of transactions on his trading account by several times (from 2 to 8), due to which his partner (agent) receives a larger referral fee.

More information about MarkUp–accounts can be found here.

ICE Markets does not impose any strict requirement to set risk management on trading accounts. Nevertheless, this tool would enable you to significantly limit your risks, thereby positively affecting your trading results. For more information, go to link.

Risk management is classified as active when at least one risk management parameter is set and saved in the "Data and Management of TA" section.

Please note, that this starts working only when performing trading operations. You can make any changes before trading with your account, including deposit/withdrawal of funds. From the moment the trade is opened and risk management comes into effect, restrictions are set on deposit/withdrawal of funds.

Trading accounts have the following types of limits:

1. Maximum loss for the day.
2. Maximum loss for the week.
3. Maximum drawdown (unlimited).
4. Maximum leverage.
5. Minimum balance (unlimited).

Details about these types of loss limits (i.e. risk management) can be found by clicking on the link.

By reducing the leverage, you are increasing the margin required to open trades. This, in turn, reduces the maximum possible lot that you can open. An open lot affects the price per pip: the lower the price per pip, the lesser the possible losses, and the lesser risk you incur. The same rule works vice versa.

Risk management works on equity.

To change the parameters of risk management you should open the "Data and Management of TA" section in the Personal Area, specify the desired parameters in the relevant fields and press the "Save" button.

Changes to the risk management parameters will come into effect immediately if the changes are restrictive.

Changes to the risk management parameters will come into effect from next Monday if the changes to the risk management parameters are unrestrictive.

Changes in risk management parameters will take effect from the next Monday, that is, after the next weekly rollover (Saturday 12:00 – 15:00 EET time) in case the changes in risk management parameters are mitigating in nature.

For example, if risk management parameter “Maximum loss for the week” is set to 20%, and the client wants to change this limit from 20% to 30%. The change will take effect after the weekly rollover.

Changes in risk management parameters will take effect immediately if the changes are tightening in nature.

For example, if the risk management parameter “Maximum loss for the week” is set to 20% and the client wants to change this limit from 20% to 10%. The change will take effect immediately.

You can make withdrawals from your accounts without risk management at any time. With open trades, the amount available for withdrawal will be calculated taking into account the existing margin.

You can make withdrawals from your accounts with risk management only on weekends.

You can do so immediately after creating the account, or when you have started using it for trading. If the trading account is working without risk management, then it can be funded at any time. If the trading account is working with risk management, then it can be funded at any time only provided that all trades are closed. With open trades, you will not be able to add funds to your trading account with risk management.

Any trader who wishes to open a managed account with us can become a manager.

To create a managed account, you need to register on our website and get your profile verified. After that, you will be able to create accounts, including managed accounts. After creating an account, you need to go to the Managed Accounts tab and click the button “New Account”

The minimum amount, which is needed to create a managed account, is $500.

The default leverage when creating a managed account is 1:10.

To open the recept of investments, you need to the following:

1. Enter the section "Data and management of MA".
2. In the "Options" block, the "Open to investments" option, move the button so that the word "YES" lights up in blue.
3. Save the changes.

The receipt of investments will be opened instantly.

A client of ICE Markets can create any number of managed accounts.

Setting this parameter is mandatory in the range from 1 to 100% when creating a Managed Account. For authorized managers, the size of the given restriction is coordinated with the risk manager of the Company.

Managers, trading with their own capital, can set any value in the range from 1 to 100%.

This parameter allows investors to analyze the risk used by the manager.

The risk of trading losses on Managed Accounts can be limited by implementing a risk management system, i.e. setting up parameters such as:

• Limiting the maximum losses per week (setting this limit is mandatory);
• Limiting the maximum losses per day (it is not obligatory for any category of Managed Accounts; it is set based on the needs of the trader);
• Limiting the maximum leverage (mandatory for managers included in the Indices/Portfolio of the Company).

Depositing and withdrawing funds from the Managed Account is possible only if all open trades are closed. Withdrawal of funds is limited to only the amount of income earned. The manager's capital cannot be withdrawn. In order to withdraw all funds, it is necessary to close/liquidate the Managed Account. To do this, select the item "Data and management of MA", press the button "Withdrawal", select the tab "Liquidation of MA", check the item "I agree with the terms of MA" and press the button "Next". Funds will be withdrawn to the Personal account in the nearest weekly rollover. Please note that the request for liquidation of the Managed Account can be submitted only during trading hours.

Profit withdrawal from a Managed Account is possible at any time (both during trading hours and non-trading hours) provided that all transactions/trades are closed. The order will be processed instantly.

Deposits to the Managed Account can also be made at any time (both during trading hours and non-trading hours), provided that all transactions/trades are closed. The request will be processed instantly.

The performance fee is a part of the investor’s profit, which he (the investor) pays to the manager for the manager’s profitable trading. The manager sets the performance fee at his own discretion.

For example, when creating a managed account named “ICE”, an account with the name “ICE-PAMM” will appear in the investment accounts archive.

The second option is to create an investment MAM account and invest in your managed account.

In both cases, performance fee will NOT be paid.

Manager’s capital is the total amount of funds on the managed account at the current moment.

This amount consists of several sums, namely:

• Amount of funds in the master account;
• Amount of funds deposited by the manager in his investment account created automatically when creating a managed account. The investment account is in the investment account archive and bears the same name as the managed account, with the mark “PAMM”;
• Amount of funds invested by the manager in his own managed account for the MAM system;
• The performance fee paid by investors to the manager as a result of his profitable trading, which was not withdrawn by the manager to his personal account. This amount is credited to the investment account created automatically when creating the managed account. The investment account is located in the investment account archive and has the same name as the managed account with the mark “PAMM”.

The agent’s performance fee is paid from the manager’s performance fee received from the investor’s profit. It is paid to the agent who attracted the investor to the managed account in question.

The agent’s performance fee is set by the manager at his own discretion and is indicated in the relevant offer.

The fee paid to the manager, as well as the agent's fee from the manager's profit, is credited immediately after withdrawal of funds from the investor's account or its closing.

If the investor does not withdraw money from the investor account, the accrual of fees to the manager and agent is done in accordance with the established trading period of the manager when conducting the monthly rollover.

Referral commissions are paid on the Saturday rollover (Saturday: 12:00 – 15:00 EET).

This condition is compulsory only for A-rated managers.

The statistics of the real account of any Forex-broker with a history of more than one year are accepted for consideration. In addition to the history, the trading strategy must meet the following requirements:

1. The ratio of profit to maximum drawdown should be 1.5 or better.
2. Absence or minimization of methods such as "martingale", "averaging", "loss overstaying", " replenishment".
3. The Mathematical expectation (expected value) is not less than 4 pips (in the fourth digit).
4. The number of trades executed during the whole time should not be less than 100.
5. The account should be monitored on the monitoring service www.myfxbook.com and public access should be made available. The link to the monitoring should be sent to the email address [email protected]

We also consider the statistics of demo accounts used directly in our Company for a minimum period of three months (if the statistics meet the criteria, it will be necessary to continue generating it for another three months).

You need to create a Demo account through your personal cabinet in the Company, having previously passed the registration procedure on the website. The default leverage will be 1:100; it is impossible to change this parameter on your Demo account. The deposit amount when creating a Demo account can be from 10 000 to $100,000. It is also not possible to change the amount after creating a Demo account.

If your trading strategy will be of interest to our Company's risk manager, you will be contacted as soon as possible to negotiate the terms of cooperation.

Please note that all requirements are a "baseline" and can be adjusted in accordance with your trading strategy. Each application is considered individually.

In order to be included in the "A" rating and in one of the Indexes, you must be among the authorized managers of the Company, and your trading strategy must meet the criteria, which can be found in the "Rating Criteria" section. You can find this section by clicking here and clicking on “Criteria Rating”.

Multi-MA is a manager's account, where the trades are copied from the main managed account (Master Account) with a multiplying factor. Multi-MA expands the functionality of using a regular managed account by providing an investor with several accounts of one manager with different degrees of trading aggressiveness. The Company opens Multi-MAs for managers on the Company's own initiative.

You can change the trading password and the investor's password for a Managed Account in the Personal Area, in the section "Data and management of MA" or in the section "Managed Accounts", where you can choose the necessary account and click on it. Change the password to a new one in the appeared window.

After changing the password, you should reconnect to the Managed Account in the MT4 and enter a new password.

In order to liquidate a Managed Account, it is necessary to click on the name of the Managed Account, then on the "Withdraw" button and select the "Liquidation of MA" tab.

This operation will lead to the liquidation of the Managed Account and return of all funds from the Managed Account to the Personal Account in the nearest weekly rollover (Saturday: 12:00 – 15:00 EET). Investors' funds will also be returned to their Personal Accounts upon liquidation of the Managed Account. This operation cannot be canceled. After the weekly rollover ( Saturday 12:00 – 15:00 EET) the Managed Account will be automatically sent to the archive of Managed Accounts.

To start investing in ICE Markets, you need to register and have a Personal Area on our website. After that, you need to undergo a verification procedure and then deposit at least $500 into your personal account. The minimum amount of investment in any ICE Markets product through the PAMM system is $50. This means that you can select 10 managed accounts and invest $50 in each PAMM account you have chosen, or you can deposit $500 to one managed account.

In order to invest in a managed account, you need to log in to your Personal Area, select the “Investment Accounts” section, click on the “New Account” button, choose from the rating or manually enter the name of the managed account, click on the small “Invest” button, select PAMM or MAM, enter the amount you want to invest and click “Deposit”.

Multi-MA is the manager’s account where trades are copied to from the main managed account using an incremental factor (from 2 to 6). Multi-MA extends the functionality of using a usual managed account by providing the investor with the multiple accounts of one manager with different degrees of trading aggressiveness.

The essence of multiplication is as follows: an account with a multiplier takes its risk information from the base account (master account). All the manager’s trades are automatically copied from it taking into account the multiplier (2-6). For example, if a 0.01 trading lot was opened in the base account, a 0.01 · 2 = 0.02 lot (provided that equity is equal on these accounts) will in turn be opened on Multi-MA*2.

It is worth noting that the minimum investment amount is also reduced (by the multiplier ratio). For example, if the minimum amount of investment in the base account is $10,000, $5,000 will be invested in the account with multiplier 2. In this case, the trading lot will be the same and the earned amount in monetary terms will also be equal. Only in percentage, income on the account with multiplier 2 will be twice as much, that is, it will be 20%, while in the base account – 10%. The coefficient increases the trading lot, thereby allowing you to earn more with less capital investment, i.e., allows you to reduce non-trading risks.

• PAMM and MAM investment models.
• PAMM model – your deposit works inside a pool of investors.
• MAM model – a separate investment account is created with subsequent proportional copying of manager’s trades.

Advantages of the ICE-MAM investment model:

• Reduced minimum investment amount;
• Individual risk management for each investor;
• Possibility of depositing and withdrawing funds to/from the investment accounts during trading hours;
• Minimization of results discrepancy;
• Synchronization of open positions;
• Ability to partially withdraw the investor's capital;
• Ability to suspend and resume operation of the investment account without closing it (and without the payment of a Performance fee).

Further information can be found here.

The ICE-MAM model offers an instantaneous method of processing deposit and withdrawal requests during the trading session.

On weekends (Saturday and Sunday) depositing and withdrawing to/from the investment account is possible only if the transactions on the Master account (Managed account) are closed. If the transactions are opened and transferred to the next trading week, the funds can be deposited or withdrawn from the investment account only on Monday from 00:05 EET.

The investor pays performance fee from the investor’s earned amount on the investment account for the trading period. The performance fee is calculated based on the values indicated in the manager’s offer. This amount is indicated in the “Performance fee” column.

The manager’s performance fee is paid according to the high-water mark method. The essence of this method is as follows: performance fee is paid to the manager only if the investor’s equity value on a Saturday rollover or when the MAM account is disconnected is above the high-water mark. As a result, the investor pays performance fee only from his profit (and not from the total amount invested), while the manager does not have to close trades before the rollover. The first value of the investor’s high-water mark is calculated based on the initial deposit amount of the investment account upon activation of the account.

Let’s consider an example. Let’s assume that an investor opened an investment account with an initial deposit of $1,000. This value will be the first high-water mark value. During the trading period, $300 is earned thus pushing the investor’s equity up to $1,300. In the manager’s offer, the performance fee is 15%. Therefore, the manager will be paid the sum of $45 (300 · 15%) as a performance fee from the investor’s profit ($300) during the Saturday rollover.

This is a list of conditions under which the manager cooperates with investors based on their client status in the Company.

The multilevel offer consists of three levels, each of which contains individual manager performance fees and the investment amount. It is designed to reward clients by reducing the manager's performance fee for each new level.

The conditions of a multi-level offer are set by the manager when creating a managed account. For managers included in the "A" rating, the conditions of the multilevel offer are approved by the Company's risk manager.

The principle of the multilevel offer is that clients with privileged status in the Company (VIP, Elite, Loyal, Loyal+) or who have invested more money, pay a lower performance fee to the manager. During the setting of all three levels of the offer, it is necessary to take into account the hierarchy of client statuses in the Company, as the main condition of the multilevel offer is to improve conditions for clients with privileged statuses. Example: if in the 2nd level the conditions for VIP and Loyal statuses are specified, then in the 3rd level any other statuses, except for higher ones, such as Elite and Loyal+, can be set. If the highest statuses (Elite and Loyal+) are set in the second level of the offer, there is no possibility to choose a status in the third level.

The percentage of the manager's performance fee in the multilevel offer depends on the status of the client and/or equity at the time of payment of the fee.

The highest value of the manager's performance can be set at the first level.

A trading period is the time period during which a particular manager or group of managers carry out trading activities

At the end of the trading period, the income is distributed between the manager and the investor based on the equity value, and it should be noted that it is not necessary to close the trades.

The trading period is set by the manager in the process of creating the Managed account. It is possible to set the following values: 1 month, 3 months, 6 months, 12 months. By default, unless otherwise selected, the trading period is set to 1 month.

There are three kinds of rollovers:

• Daily rollover – held once a day (00:00 – 00:15 EET) to update the point of reference for daily risk management as well as VIP, Elite, and Loyalty statuses.
• Weekly rollover – held once a week (Saturday: 12:00 – 15:00 EET) to calculate Rebate bonuses and affiliate rewards.
• Monthly rollover – held once a month in accordance with the schedule for accrual of the manager's performance fee, agent's fee, as well as for paying out affiliate commissions and Rebate bonuses.

Manager's performance fee is a part of the investor's profit that is paid to the manager for the positively managing the investor's account.

The fee is set at the discretion of the manager. However, the performance fee of authorized managers is regulated by the Company.

The performance fee is debited from the investor immediately upon withdrawal of funds or complete closure of the investment account.

If the investor does not withdraw funds from the investment account, the performance fee is deducted from the investor's account in accordance with the established trading period of the manager when a monthly rollover is conducted (the manager’s trades can remain open).

Ratings "A", "B", "C" and "T" are formed on the basis of certain criteria assigned by the Company in order to display the best trading strategies as high as possible. Further information about the criteria for each rating can be found here.

Managed accounts within each rating are ranked according to an aggregate of three indicators:

• a(prof/max(DD)) – the ratio of the mean annual geometric yield to the maximum drawdown;
• Max DD – maximum drawdown;
• The account's lifespan.

The rules of ranking within the ratings can be found by clicking here.

For an investor to view a manager’s trades in online mode, he needs to visit the section “Managers’ Rating”, select Managed account, click on it, select the section “Questionnaire”, where the investor’s password will be indicated. Then go to MT 4 (MetaTrader 4), click “File – Login to trade account”, enter the managed account number in the “Login” field. In the “Password” field, enter the investor password specified in the questionnaire (if necessary, enter the IP address of the server). Now, the investor will be able to observe the manager’s trades in online mode, while not interfering with the manager’s trading.

Investors can view Managed Account monitoring on myfxbook.com:

• Monitoring of past accounts: you should go to the section "Investments – MA Rating", click on the Managed account, choose the subsection "Information – Monitoring of past accounts";
• Monitoring of current accounts: it is necessary to enter the section "Investments – MA Rating", click on the Managed account, choose the subsection "Information – Account Monitoring".

If you select any of the links, it will redirect you to myfxbook.com automatically.

Demonstration of execution of trades can be ordered for by a client who has passed the registration and verification procedures with ICE Markets. You can order for demonstration of both your trades and the trades of any chosen manager. Position hedging is confirmed by demonstration to the client in online mode via Skype.

A Multi-Managed Account (Multi-Managed Account) is a manager's account to which transactions are copied from the main Managed Account (Master Account) using a multiplier.

Example: if the Master Account has 0.01 lot volume, the Multi-Account with the multiplier "2" will have 0.02 lot volume per transaction (provided that the equity on these accounts is equal).

Multi-MAs are denoted as follows: for example – Frame*2, Polar*5, Profitline*6.

Using accounts with different multipliers allows investors to solve the following problems:

• Conservative trading ( Multi-MA allows the investor to choose the aggressiveness of the account into which he invests. The higher the multiplier, the more aggressive the Managed account will be, this can be used by investors who want to get higher returns and agree to higher risks);
• The impossibility of creating various investment portfolios (in case of working with trading systems with low risk, the investor is forced to keep extra funds on the account that are not in use).

The Multi-MA system works as follows (let's take an example).

If the volume of 0.01 lots is opened on the Master account, then the volume of the transaction will be 0.02 lots on the account with the coefficient "2", provided that the amount of equity on these accounts is equal. That is, if the total profitability on the Master account of the manager is 10%, the total profitability on the Multi-MA account with the coefficient "2" will be 20%. In other words, the multiplier increases the volume of the transaction.

Advantages for the manager:

• Targeting different categories of investors (multipliers allow to offer an investor several accounts of one manager with different levels of profitability and risk);
• There is no need to create several accounts with different levels of aggressiveness (each subsequent multiplier increases the aggressiveness of trading on the account. For example, an account with a multiplier of "2" is twice as aggressive as the Master account; the aggressiveness of trading on an account with a multiplier of "4" is twice as much as the aggressiveness on an account with a multiplier of "2" and four times as much as on the Master account);
• Transactions are executed on all multi-MA accounts at a single price (in order to achieve execution at a single price on all multi-copy accounts and avoid discrepancies, all open orders are aggregated beforehand and only then are transferred to external counterparties. This would not be possible if a manager opened each account and orders manually).

Advantages for the investor:

• Reduced non-trading risks;
• The ability to create a more diverse and balanced investment portfolio;
• The ability to choose a manager's account with an acceptable level of risk.

Managed accounts with the multiplier "1" (Master accounts) are standardized for the maximum losses for the week at the level of 5-10% (depending on the type and indicators of the trading strategy). On Multi-MAs, the value of maximum losses per week increases in proportion to the multiplier value. The limit for the level of maximum losses per week is controlled by the Company's risk management system.

The Company's multiplication system applies to both Managed Accounts and Indices/Portfolios.

Multi-MA copies of Indices/Portfolios are made from Managed Accounts with the same multiplier.

For example, iMain index includes the managed accounts ProfitLine, DIMtrade/SmartQuant, Celdic, Frame. The same Index, but with the multiplier "2" (iMain*2) includes Managed accounts with the multiplier "2": ProfitLine*2, DIMtrade/SmartQuant*2, Celdic*2, Frame*2.

The Portfolio of Managed Accounts is an aggregated account to which transactions of the managers that are part of it are copied. Thus, the Portfolio is a ready-made investment product that frees the investor from analysis, selection of accounts and distribution of funds between them.

Our Company has two Portfolios: iMain and iComposite.

The Portfolios are formed by the Company's risk-manager from "A"-rating managers. The Company sets the following requirements to the Managed Accounts included in the Portfolios:

• The Company's Administration approval to include the Managed Account in one of the Portfolios;
• Manager's funds, including bonuses, should make up at least 5% of the investors' funds;
• Verified account monitoring on any independent resource with a high frequency of information updates;
• Provision of the investor's password: publicly for the first 6 months, later – only to the Company's VIP-clients periodically;
• Open history of transactions;
• Standardization of maximum losses per week (risks) – 10%;
• Control by the risk management of the Company;
• Absence or strictly limited use of "toxic" methods of funds management: "martingale", "averaging" of loss-making positions (analyzed individually by risk-managers of the Company);
• Maximum leverage – not exceeding 1:30.

Yes, there is a standardization of risks in the Portfolios. All Managed Accounts included in the Portfolio are standardized at the level of 5-{0} for maximum losses per week (depending on the indicators of the trading system).

Yes, our Company's Portfolios have multi-copies, which may have equal and unequal shares of the Managed Accounts included in them.

For example, the iComposite Portfolio, which consists of the Managed Accounts Solandr, Celdic, Frame, LuckyPound/Polar, ProfitLine, MultiTrend, DIMtrade/SmartQuant, Clever with unequal shares, has a multi-copy – iComposite*2, which includes the Managed Accounts with multiplier *2: Solandr*2,Celdic*2, Frame*2, LuckyPound/Polar*2, ProfitLine*2, MultiTrend*2, DIMtrade/SmartQuant*2, Clever*2 – also with unequal shares.

Portfolio with equal shares – iMain, which consists of the managed accounts ProfitLine, DIMtrade/SmartQuant, Celdic, Frame, has a multi-copy – iMain*2, which includes the managed accounts with the multiplier *2: ProfitLine*2, DIMtrade/SmartQuant*2, Celdic*2, Frame*2 – also with equal shares.

A Multi-copy Portfolio is an aggregated account to which trades from the underlying Managed Accounts included in the Portfolio are copied with the corresponding multiplier.

For example, iMain Portfolio includes ProfitLine, DIMtrade/SmartQuant, Celdic, Frame managed accounts. In iMain*2, with a multiplier of "2", trades from these Managed Accounts (Master Accounts) will be copied with the multiplier of "2".

At the moment the following types of Portfolios are offered :

1. Aggressive – iMain.
2. Diversified trading strategies and instruments – iComposite.
3. "Sampling" from the "A" rating, which is a more flexible and dynamic version of iComposite.

Further information can be found by clicking here.

1. The Company creates a Portfolio of Managers that meet the set requirements.
2. Each manager holds a certain percentage of the Portfolio according to which funds are allocated.
3. Trades are copied on the basis of the Portfolio's equity, the share of the Managed account in it and the open volume of the manager's trades.
4. Investors monitor the results of the Portfolio and make a decision on the investment of funds.
5. If the trading of a manager(s) included in the Portfolio is positive, the distribution of income to investors takes place.
6. A manager whose managed account is a part of the Portfolio receives remuneration based on the results of his trading, regardless of the trading results of other managers included in the Portfolio.
   
   Example: The Portfolio consists of 5 Managed Accounts. Each Managed Account has $10,000. The share of each managed account is 20%. The Portfolio has $100,000 invested in it, which means that each manager has $20,000 in the beginning. One of the managers has opened a deal of 1 lot, which will be copied to the Portfolio in the volume of 2 lots. Then the manager incurred a loss of 50% on his account, therefore, the Portfolio will suffer a loss of 10%. As a result, the Portfolio's equity will amount to $90,000. When the second manager opens a deal with the volume of 1 lot, it will be copied to the Portfolio in the volume of 1.8 lots, because now each manager has $18,000 (1 * (18 000 / 10 000) = 1.8).

The minimum investment amount is $10.

This is a possible situation. When investing into a Portfolio, the total result for the trading period (month) may be zero or even positive, but since the Portfolio consists of several managers and the Investor pays a remuneration not to the whole Portfolio but to each Manager for profitable trading, provided that the first Manager trades positively and the second one – negatively, the Investor still needs to pay the remuneration to the first manager (for the profit he made). As a result, the Index will have a zero or positive result, and the investor, in turn, will be in the negative.

Let's review an illustrative example.

Suppose an investor has invested $3,000 into a Portfolio. At the end of the trading period (Friday, preceding the monthly rollover, 23:50 EET time) equity of the investor will also be $3,000.

The Portfolio consists of 4 managed accounts, whose trading results for the investor for the period under consideration were $0, $0, +$100, -$100, respectively. Remuneration (Performance fee) of managers according to the offer is 12%.

On the day of the monthly rollover, there will be remuneration payout to the managers, who traded profitably at the end of the trading period. As a result, the investor's equity will be equal to $2,988 (3,000 + 100 * 0.88 – 100 = 2,988). The manager, who has brought a loss to the investor, will not receive the reward until he compensates the loss with profitable trading.

Loss limitation of a Portfolio is an additional limitation of losses on the Portfolio as a whole, operating independently of the risk management of individual Managed Accounts. Limitation of losses for a week is set as a percentage. The extent of the restriction is set by the Company's specialists and it is dynamic (it is revised depending on the Portfolio's indicators).

Let's review an illustrative example.
The Equity of a Portfolio is $100,000. Limitation of losses of the Portfolio is set to 10%. This limit works based on the equity at the beginning of the trading period. If during the trading period after unprofitable trading by the managers included in the Portfolio, the equity decreased by 10%, or by $10,000, to the size of $90,000, the specified restriction will be triggered and the Index will stop working until the beginning of the next trading period. (Note. This restriction will work from the beginning of the next period based on the equity of $90,000).

Investing via the ICE-MAM model offers the investor the ability to set individual risk management parameters.

• Minimum balance (USD) – the minimum equity value, upon reaching which trading on the account will stop.
• Maximal drawdown (%) – is calculated from the maximum equity value of the account after setting the parameter.
• Maximum losses per week (%) – the size of maximum losses during the trading week. It is calculated from the equity account value at the beginning of the trading week.

In any case of any changes in risk management or deposit/withdrawal of funds, the restrictions that are set in percentages (maximum losses per week and maximum drawdown) are recalculated from the equity at the moment the changes to an ICE-MAM-account are made.

You can set loss limits on ICE-MAM accounts. To do this, you should log in to your Personal Area, select the "Investment accounts" section, click on the "Management" button in the upper right corner and choose "Risk management". At the moment the investor can set the following types of restrictions:

• Minimum balance (USD). The value should be less than the current equity of the account. You can also set a limit below the minimum investment amount.
• Maximum drawdown (%). Settable interval of values from 1 to 100. When the specified value is reached, set in %, the trade is automatically suspended.
• Maximum losses per week (%). It can be set in the range from 1 to 60. The maximum value of 10% can be set on the base (multiplier is "1") investment account. On an account with a multiplier from 2 to 6, this value is increased by the corresponding multiplier value once. On the investment account with multiplier "2" the maximum value is 20%; with multiplier "3" – 30%, etc. It is calculated from the equity account value at the beginning of the trading week. As soon as the risk management reaches the specified parameter, trading on the investment account is suspended until the beginning of the next trading week.

In any case of any changes in risk management or deposit/withdrawal of funds, the restrictions that are set in percentages (maximum losses per week and maximum drawdown) are recalculated from the equity at the moment the changes to an ICE-MAM-account are made.

Yes, it is possible to avoid risk management settings on an ICE-MAM account. In this case, the risk management settings set by the Manager (risk management of the manager) will be effective.

Yes, this situation is possible if the investor has joined the Managed Account with open trades and a positive result on them.

For example: Investor joined in the middle of the week, when the result of the week was +9%. As of the end of the week, the result of the Managed account became -1%, therefore, the result for the investor became negative and amounted to -10%.

Risk management works based on equity.

If there are no trades opened by the manager, you can withdraw funds from the ICE-MAM-account without risk management at any time.

If there are trades opened by the manager, the funds can be withdrawn only during the market operation hours (Monday 00:05 – Friday 23:50, EET).

If there are no trades opened by the manager, you can withdraw funds from the ICE-MAM-account at any time.

If there are trades opened by the manager, the funds can be withdrawn only during the market operation hours (Monday 00:05 – Friday 23:50, EET).

Yes, deposits are possible. It is necessary to note that the set risk management will work based on equity at the moment of the deposit.

To activate the ICE-MAM-account after the risk management is triggered, it is possible to close the investment account with the withdrawal of all funds and to replenish it again with an amount equal to or greater than the minimum investment amount. In this case, all restrictions of risk management will be reset and all open trades of the manager will be copied to your ICE-MAM-account.

In order to activate an ICE-MAM investment account without closing it, it is necessary to make sure that the equity is larger or equal to the minimum investment amount:

• if the "minimum balance" limit is reached, activation is possible only after the account is replenished or the limit is reduced;
• When the "maximum drawdown" limit is reached, it is possible to deposit/withdraw part of the funds from the ICE-MAM-account or change any risk management parameter;
• When the "maximum losses per week" limit is reached, it is possible to deposit/withdraw part of the funds from the ICE-MAM-account, change any risk management parameter or wait for the next trading week.

You should contact the affiliate department of ICE Markets [email protected], specifying your referral code, which you forgot to enter when registration. In the subject line of your letter, please indicate: “Assigning to an agent” and the reason why you did not enter the code when registering.

Remuneration to the agent is credited to the Personal account. You can view the information about the credited amounts in the corresponding section of your Personal Account, as well as in the "Information" column of the Partner's section of your Personal Area.

The agent's fee paid from the manager's income is labelled by the investment account number belonging to the referral.

Affiliate commission, including the second level, is credited during the weekly rollover.

To register a client as your referral, the client needs to go through your referral link. When the client is registering on the site, the referral code will be added automatically, or the client can manually enter your referral code in the Referral Code field if available.

The client being invited only needs to click on the referral link, and when registering on the site, the referral code will be added automatically – the client becomes the agent’s referral. In this case, the agent, that is, the person who owns the link or code, receives (earns) funds paid by ICE Markets from the referral commission generated.

The referral link is valid for 2 days starting from the time your referral clicks on it and becomes a member of ICE Markets, provided your referral doesn't clean his cookie and cache files in his browser.

You need to register on our website and get verified. After that, you automatically become a classic agent and a referral link and referral code will appear in the affiliate section of your Personal Area.

The status of PRO-agent can be obtained by the owner of subject-related resources:

• Blogs;
• Websites;
• Social media accounts;
• YouTube channels;
• Forums.

PRO agents must meet the following requirements:

1. The total commissions from all referrals according to the results of the calendar year of the Company's operations must not be less than $20,000.
2. Absence of an overlap between an agent and referrals via IP-addresses as well as passport and payment data.

It is necessary to meet the above requirements for PRO-partners and send an application in any form for consideration of adding to the PRO-group to [email protected] A partnership specialist will get in touch to discuss the terms and after the application is confirmed the partner account will be set to PRO mode.

The decision to assign the status of PRO-agent is made by the Company's administration on an individual basis.

A two-tier program is a special affiliate program that operates for those ICE Markets clients who engage in attracting referrals, that is, for agents. The essence of the two-tier program lies in the fact that any agent receives an additional reward for the trading and investment activity of not only his direct referrals, but also of clients attracted by those referrals.

Under a two-tier program, the agent receives referral commissions each week (during Saturday rollover) as follows.

Based on the total commission generated by tier-two referrals for the last 4 weeks, tier-one referrals are paid a commission, which is calculated based on status – classical or PRO agent.

In turn, the agent receives a percentage of this commission, which is calculated on a separate table and differs for classical and PRO partners.

The program "Migration of referrals" is aimed at attracting clients to our Company from other companies. The company assumes the costs associated with the transactions of transferring clients' funds and offers a bonus program for the clients who have transferred and partners who facilitated their transfer. The program is intended only for those partners who have referrals in other companies (donor companies).

With the help of the "Referral Migration" program, you can get the status of PRO-partner if the total amount of funds of your referrals, who migrated to our Company, exceeds $100,000.

Depending on the total amount of funds of your referrals, a migratory to our Company, you can get the following privileges:

• 1 000 – $9,999: You get +10% to the referral commissions for a period of 9 months;
• 10,000 – $99,999: +20% of the referral commissions for the period of 12 months;
• $100,000 and more: +30% to referral commissions for a period of 18 months.

Further information can be found by clicking here.

Rebate bonus is an opportunity to return a part of the commissions paid to the Company to the client who has made the migration procedure. This bonus is designed to attract clients to our Company from other companies.

Further information can be found by clicking here.

A partner has the opportunity to receive additional referral remuneration from clients who have migrated. For this purpose, it is necessary that the migrated clients are registered with the Company as your referrals.

"Migration" is a program that allows clients who have moved to ICE Markets from a donor company (e.g. a FX broker, stock and futures broker, binary options broker, Hedge Funds, Asset Managers, Mutual Funds, etc., banks providing trading services in the currency, stock and futures markets (subject to the demonstration of the trading cabinet), etc.) to receive compensation for the costs of transferring funds, as well as various benefits and bonuses.
Read more.

• Compensation of expenses related to the transfer to our Company;
• Rebate bonus;
• Lighter terms for obtaining privileged statuses;
• Bonuses to partners that have facilitated the transfer of their referral clients to our Company.

Read more.

Confirming the existence of an account with the donor company is a prerequisite. There are several ways to do this:

1. Provide a screenshot of your personal account at the donor company;
2. Provide a video file with the recording of the Personal Cabinet in the donor company;
3. Provide online-demonstration of your personal account in the donor company to an ICE Markets employee via Skype.

Please Note: if there is a suspicion of screenshot falsification, an ICE Markets employee may request confirmation from you by means of online or video demonstration of your personal account at the donor company.
Read more.

The Company reimburses:

• Compensation of expenses for withdrawal of funds from the donor company;
• Reimbursement of the costs of entry of funds into ICE Markets.
• Compensation is credited to the Client's Personal Account as a bonus within 48 hours after the transfer is credited to the account at ICE Markets.

Rebate bonus is one of the additional bonuses for clients who have made a migration procedure. This bonus allows you to get a refund of a part of the commissions paid by clients to the Company (including those paid to investor clients). The Rebate bonus is available only to clients who have confirmed the presence of their account with the donor company by means of online or video demonstration, and do not require additional actions.
Read more.

The size of the Rebate Bonus depends on the total amount of funds transferred from donor companies. Its maximum amount is 6% of the transfer amount.

The amount of paid Rebate bonus is calculated as follows.

Depending on the total transferred funds from donor companies, the client receives a refund of a certain part of commission deductions (15-25%) for trading/investment operations. The refund of a part of the commission is made before the amount of the refund of a certain share of the transfer amounts (2-6%) is reached. Thus, a client who has transferred $100,000 receives a refund of 25% of the commission until the level of $6,000 is reached.
Read more.

Rebate bonus is credited on a weekly basis.

Clients who have passed the migration procedure, the Company provides an opportunity to receive privileged client statuses on lighter terms, reducing the required minimum deposit amount. In this case, the amount of the deposit in this case means the total amount of transfers from all donor companies.
Read more.

Lighter requirements for client statuses are only available to clients who have confirmed their account with the donor company through online or video demonstration, and they do not require additional action.

If a partner has brought a referral client from a donor company, will he receive additional bonuses?
Read more.

Genesis and Genesis Prime competitions are designed to find efficient and promising traders in the foreign exchange market, who have the skills and abilities to generate profit from speculative trades with acceptable level of trading risk.

The competition is aimed at those who have a profitable trading system and are able to use it competently in combination with tough risk and money management.

The difference between Genesis and Genesis Prime are:

• Genesis does not require (necessarily) a participant's own funds to participate in the contest, but the participant has the opportunity to receive additional bonus funds when using their own;
• participation in the Genesis Prime contest obliges the contestants to contribute their own funds for participation, for which a bonus is provided.

Further information on the differences and conditions of participation in these contests can in the "Comparison of conditions" section.

The trader needs to first apply for participation. The application can be submitted at any time but no later than two weeks before the start of a new stage. The application can be in any form and sent to email address [email protected].

The application must include the following information:

• Surname, Name, middle name and date of birth;
• Username in ICE Markets (if any). The username is the e-mail address specified when registering as a client;
• Name of the competition in which you want to participate (Genesis or Genesis Prime);
• Date you want to participate. The date must coincide with the beginning of one of the stages of the competition, the calendar schedule of which is published on the ICE Markets website;
• Monitoring link of your trading with other brokers;
• A brief summary and description of your trading strategy (optional).

Requirements for candidates for participation in the competition competition.

After a candidate has been accepted to participate in a competition, ICE Markets opens a competition account for him. ICE Markets will credit bonus to this account. Additional bonuses and prizes will be available to participants who complete each stage successfully.

ICE Markets provides participants at each stage with bonuses and prizes, which depend on the size of the participant’s own funds.

The maximum amount of bonus funds (total) for one participant is $25,000. Bonuses cannot be withdrawn by the participant before their percentage. That part of bonuses that generated its percentage from trading is paid into the deposit and becomes the participant’s property, which can be withdrawn from the competition account if desired.

The company holds promo events to attract clients (managers and investors).

You can get the latest information on commission compensation by clicking here.

The Company periodically holds promotions for Premium, VIP, Elite, Loyal Junior, Loyal and Loyal+ statuses. You can get detailed information about current promotions by clicking here.

ICE Markets compensates 2 types of costs:

• Costs incurred while withdrawing funds from an account with a donor company;
• Costs incurred while funding an ICE Markets account.

The maximum compensation and the conditions for obtaining compensation differ Depending on how the account is confirmed:

• Screenshot – compensation for withdrawal of funds from the donor company is up to 1.5%;
  Compensation for depositing funds into ICE Markets account is up to 1.5%.
• Video / online demonstration – full compensation for withdrawing funds from a donor company; full compensation for depositing funds into an ICE Markets account.

The main goal of the forum is to provide a platform for communication and dialogue between the Administration of Ice Markets Ltd., its clients, managers, traders, investors and all visitors interested in the company’s activities.

Visitors who are not registered on the forum cannot leave messages or comments on the forum. But they can read posts by registered users. To be able to comment on any information, you need to register and activate your account.

When registering, the user must specify his username (valid e-mail address), create a password and choose a nickname that will be used to publish all messages from that user.

For ICE Markets clients: your username and nickname at the forum should be the same with those used while registering as an ICE Markets client. Therefore, make sure you specify the same email address used while registering as a client of ICE Markets.

If you initially registered at the forum and then decided to become a client, be sure to include the same email address used while registering as a client, as when registering at the company’s forum. If you specify another email address when registering as a client, you will have to re-register on the forum so that the usernames will match.

After passing the registration procedure, all data submitted by the user will be checked by the Administration of the forum and a link will be sent to the specified e-mail address to activate the account, After that, the user will receive all the rights that are available to the corresponding user category. The user will then be prompted to upload his photo to be used as his profile picture.

The username and nickname at the forum should be the same with those used while registering as an ICE Markets client. Therefore, make sure you specify the same email address used for registration as a client of ICE Markets.

Guests (unregistered visitors). Guests can read any information posted in the public section of the forum, but will not be able to write messages or comment.

Visitors are registered users of the forum who are not clients of ICE Markets. They can access the public part of the forum in which they can read information, create various topics and post their own messages.

Company’s clients are registered users of the forum who are clients of ICE Markets, have been verified and have funded their deposit with at least the minimum amount. Clients have access to the public and client part of the forum and can read, create topics, post their own messages, and send personal messages a month after becoming clients of the company. Clients can add a personal signature if approved by the Forum Administration.

VIP clients are VIP clients of ICE Markets who have applied for VIP status on the forum after becoming VIP clients of the company. They have access to all sections of the forum and can read, create topics, post their own messages, and send personal messages. VIP clients can add a personal signature if approved by the Forum Administration.

In case a user transfers information placed in private sections of the forum (VIP forum) in the public section, the user may be deprived of his status, and other forms of punishment may be imposed on him/her as the Forum Administration may decide.

Restrictions exist for each client status:

1. Guests cannot write messages in any part of the forum, and cannot view information in the client part of the forum.
2. Visitors cannot write messages or view information in the client part of the forum.
3. Company’s clients: if the balance in their ICE Markets account is below the minimum threshold ($100) within a calendar month, then a company’s client can be automatically transferred to the “Visitors” group.
4. VIP clients are prohibited from transferring information placed in private sections of the forum (VIP forum) to the public part.

Please send all information regarding partnership, as well as promotional offers to [email protected]. We will consider your inquiries as soon as possible. If we are interested in your proposals, you will be contacted.

Information on vacancies can be found on the Company's website in the "«Company – Information – Vacancies" section.

You can send your CV as an applicant to [email protected] If your CV is of interest to the Company's management, we will definitely get in touch with you via the contacts you have indicated in your CV.

Bonuses are provided only to Genesis and Genesis Prime contestants.